Standard Bank payment holiday *******

I called standard bank on the 11th of May to ask for a payment holiday on my vehicle finance account. I was driving when I spoke to them so I couldn't write down the lady's number that helped me.

The money still went off my account on the 15th of May and I was told to contact standard bank if the payment was still deducted from my account. I did so to another consultant. I was driving again and didn't take her name but she said the money will be in my account on Saturday, 23rd May. When nothing happened, I called again and spoke to Tusheko. The third person. She told me I don't qualify because my account was not in advance. She also said to me I can't speak to a manager I can only email and she cannot access my vehicle asset account but I got the payment holiday approved by them so I found it strange that now they couldn't access it. She also **** to me and said she cannot see who I spoke to before. So why do you record phone calls? There was nothing said to me about being in advance. Tusheko transferred me to car and asset finance because she "can't assist". I am furious because I had to spend money on various lengthy phone calls and I couldn't even speak to a manager.

I also sent two emails which I received zero response on and I spoke to a social media person who supposedly escalation the issue days ago already. I simply get no response. All I got days ago was this will be escalated and I have to wait another 24-48 hours. Email sent twice I have to wait up to ten working days when the refund is already overdue. I cannot believe this.

I finally received the confirmation email earlier this week that the payment holiday was approved but the money was deducted and I cannot get any response from them.

Today only I received my statement from standard bank vehicle and asset finance and found they charged me almost R700 for processing the payment holiday which I never received and I wasn't even told I have to pay almost R700 for just the processing of the transaction. So is this additional interest or what is it exactly???? I am furious! Also how many times do I have to pay this R700 for money I have not received.

Not only did the consultant Tusheko treat me like I was stupid or needy but they literally **** to me and is making me pay more money. I want my R700 back and they can go ***** themselves.

Standard Bank customer service is the most pathetic ever! I can't wait to be done with them!