Standard Bank Payment Holiday - Lies they tell to the public

I was approved for a payment holiday during lock down in order to try and salvage my business and informed that if the debit order still went off, just to inform them then it would be reversed. Of co**** the debit order went off and I let them know just or hear that the agent I was working with had changed departments and referred me to a new agent.

Near a month went by with no feedback. I request updates at regular intervals with no resolution.

The second debit went down - I was granted 3 months holiday.

I called in to talk to an agent and was promised that it would be resolved in 3 days. It is now almost time for the third payment holiday debit order to go off and as I still have no feedback I'm sure that the money will be debited.

I have asked for a supervisor or managers number multiple times but it only falls on deaf ears.

Standard bank does not care about their customers, they only care about their customers and clearly see them struggling to survive rather than commiting to their promises.