Standard Bank Payment Holiday Frustration

I've been a Standard Bank customer for 20 years and in the last few months I've been going through some financial stress. I reached out to my bank and app**** for a payment holiday on my credit card and my revolving credit loan (RCL). I app**** on 13 February 2023 and it was accepted on 27 February 2023. I then received an SMS on11 March advising me that the holiday has been approved from 27 Feb to 29 March in respect of my loan, bearing in mind that my Feb payments had already gone off so I wanted to check whether I'd get the payment holiday for March. I made several enquiries about this, mainly for clarity but during my last call I was advised that no payment holiday has been loaded yet. I've sent multiple emails and made multiple calls but no one has any idea about this. Apparently, this was escalated to someone called Jade Booysen on 22 February but that person has been on sick leave. It's almost two months since making my application yet I'm still left without answers and no financial relief. The stress and uncer*****y of this is causing me more stress and anxiety and makes my financial situation worse. The bank shouldn't offer clients services if they cannot fully follow-up and administer those services. Two months later and I'm still waiting for my payment holiday to be loaded and the period of the holiday has already passed. I wonder if they will make me submit a new application.