Standard Bank payment holiday

I am writing this review with a very heavy heart because of what Standard Bank has done to me. I've been a loyal customer at Standard Bank for more than 5 years but if I could tell you my vehicle and bond were financed by another institution but I'm a Prestige card holder, but I'm not there today I'm going to write about my personal loan which I was granted a payment holiday for 3 months starting from this month of October but I'm sitting here today the loan has deducted after receiving an email approving my payment relief and stating clearly that from this month I won't be paying anything towards the loan, imagine the planning and budgeting I did for this month calculating that I have an extra R4000 in my account for 3 months and today when I went to the branch they themselves didnt even know what to tell me, when they finally placed me on a phone call the only explanation I got from that phone call is that the payment holiday was not recorded on the system I now have to wait for 7 days to get an outcome and after that outcome it will be determined if I'm going to get the deducted amount, and I'm like I made the application as early as a month ago and all along you mean to tell me you never recorded the payment holiday into your system after getting an approval email on the 16 of September to now, imagine the inconvenience I now have experienced because I have already planned my budget for this month and this R4000 was calculated into my budget for the month and to even make it worse Standard Bank is not even remorseful or trying to meet me half way for their incompetence.