Standard Bank payment holiday

Item: Standard Bank
Rating: 2
Author: Clayton C

I was approved for a three month payment holiday but my credit card debit order just went off. I would receive a confirmation letter within 7 to10 working days and tomorrow is the 10th day so hopefully it still comes through. My vehicle finance and RCL is with Standard bank, so this might be debited too? How is that possible when you were approved for a payment holiday?

Is anyone else experiencing this too?

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

29 Apr 2020, 12:59

Hello Clayton

Thank you for posting your comments.
Your matter has been escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***

Standard Bank's reply29 Apr 2020, 12:59

Official

Hello Clayton

Thank you for posting your comments.
Your matter has been escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***

Clayton C's updateReviewer Update

29 Apr 2020, 13:10

Thank you. Much appreciated.

Clayton C's update29 Apr 2020, 13:10

Reviewer Update

Thank you. Much appreciated.

Standard Bank's replyOfficial

06 May 2020, 09:58

Dear Clayton

We refer to your review and would like to confirm the matter has been resolved.

Kind regards
Complaint Resolution Centre
**********
***********

Standard Bank's reply06 May 2020, 09:58

Official

Dear Clayton

We refer to your review and would like to confirm the matter has been resolved.

Kind regards
Complaint Resolution Centre
**********
***********