Standard bank payment holiday

Item: Standard Bank
Rating: 1
Author: Monice Jansen van Rensburg

My car payment holiday for Standard Bank has been approved on the 18th of June 2020. There has been a 2 and a half months delay before they approved it. And this week I received an SMS stating that my payment holiday is over?! No response back as yet I emailed sereral times. Still so disappointed in this bad service I received from Standard bank! My debit orders is still not fixed and I am still in arrears on my current account.

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Replies (2)

Standard Bank's replyOfficial

14 Jul 2020, 13:58

Dear Monice Jansen van Rensburg

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Standard Bank's reply14 Jul 2020, 13:58

Official