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abigail H
1 reviews | Active since Sept 2016
12 Jun 2021, 02:30
Standard bank payment break experience
I’ve honestly been having the worst luck with your bank in the last three months. After numerous attempts to get a payment holiday assistance for my student loan this was finally approved. However, I see that despite this my student Loan payment was deducted from my account mid May, and I had made payment for April. This is highly frustrating as my payment holiday was approved for three months, I have email confirmation stating that I received the payment break. Please make me understand why funds were removed from my account in May?
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Standard Bank's replyOfficial
13 Jun 2021, 00:06 Hello Abigail
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
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Standard Bank's reply13 Jun 2021, 00:06
Official
Hello Abigail
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***