GW
Gamsie W

1 reviews | Active since Mar 2009

03 May 2018, 16:08

Standard Bank (PAY BACK THE MONEY YOU ARE *****ING TO PEOPLE)

People - Just a FYI - If you are banking with Standard Bank - They are allowing *****'s, ********** to debit your account, I would not be surprised if they making money from this hence they are allowing it. On the 1st May i Discovered that a R99.00 was Going of on my account and that was the 1st time i saw that one, because the last time i went to Industria Branch to speak to the Manager there she tole me that its usually Separate policies that goes off because of the loan or overdraft you might have. I left it, Thought seeing its a Branch Manager she knows her stuff so i shouldn't stress. Till I saw this new one - Called the Call Center and this Cool consultant explained me that its not the bank or policies. This is ********** taking your Money. I was like, *** - She said its a policy or something - he said NOPE. So now i was being debited for Months now - ignoring it... Standard Bank - My and every person who banks with you, trusts you with our Money. We trust that it will be safe and believe that you do due diligence if and when a company wants to debit money. However you have proved yourself concomitant where security of people are concerned. Or is like this, as long as you get your interest and your monthly fees, ATM fees and other charges you don't give 2 F%^$#s about the consumers Money..........

I would like the Bank to pay back every cent that was taken from my account with authorization. As you were the one in charge of keeping my money safe. And i trusted you. Not anyone else. Who is to say that its not you that gave my details to the ********** to make money from all this. Because you understand the baking sector, it might be management doing this, Understanding the LOOP HOLES. Who is to say that everyone elses details and records are safe. You are Disgracing the banking industry. You should verify before you allow people to debit. If not - Please email me the form to complete so that i can start debiting your Account with immediate affect each month and see if you would like it. But this would go ignored until i make a scene, Until i go the Papers - Or Pay a Radio Station to play a add that describes what you do. I will be willing to sell or borrow the money to make everyone one of your customers aware of this. and then we will see if you would pay back the MONEY

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Replies (2)
Standard Bank
Standard Bank's reply04 May 2018, 05:48
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:

- Email: ***

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Niyaaz Jardine

Complaint Resolution Centre
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*** (fax)
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Standard Bank
Standard Bank's reply11 Jun 2018, 09:49
Official

Dear Gamsie

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that this matter has been responded to.

Kind regards

Clint Petersen

Complaint Resolution Centre

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