FH
Ferial H

1 reviews | Active since Dec 2010

10 Jul 2024, 11:06

STANDARD BANK PAY BACK OUR MONEY

My bank account was cleared out during the night. 30 June went shopping and insufficient funds error at the till. Called the bank and reported it. Received a reference number and promised feedback 48hrs later. Went into the bank 2 days later. Again, we will let you know. Meanwhile there's hundreds of people's accounts that's been cleared and Standard Bank being silent about the *****ulent transactions. I have proof of holding on for 3 hours without my call being answered but they were quick to call because the car's debit order bounced. Bear in mind it's financed by Standard Bank. SO WHEN ARE WE GETTING OUR MONEY BACK!!! MY CREDIT SCORE IS AFFECTED, WHO WILL BE PAYING THE BANK CHARGES FOR ALL THE BOUNCED DEBIT ORDERS AND WHY DON'T THEY ADMIT THAT THEIR SYSTEMS WERE HACKED! I think all Standard bank customers who lost their money should band together and bring a lawsuit against them.

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Replies (3)
Standard Bank
Standard Bank's reply10 Jul 2024, 11:15
Official
Hi Ferial

This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. 

Our team will be in touch.

Kindest regards, 
Standard Bank Hello Peter Team
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FH
Ferial H's update10 Jul 2024, 11:34
Reviewer Update
Your team will be in touch 48hours later? I've heard it ad nauseum. All I want is for Standard Bank to take ownership of this issue. It's not negligence on my part - like so many others who's accounts were cleared. Then we get this:
This week saw some of the bank’s customers turn to social media to complain about *****ulent transactions and flocking to the bank’s branches in an attempt to block their cards.

Seriously??? This is unacceptable. Just refund the customers already!

Standard Bank
Standard Bank's reply10 Jul 2024, 11:58
Official
Hi Ferial

Please allow our team time to look into the matter and we will provide feedback.

Kindest regards, 
Standard Bank Hello Peter Team
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