Standard Bank Pavillion is the Worst Branch

I am totally disgusted with the poor service from Standard Bank Pavillion. An atm deposit was done at the beginning of September and my money was retained by the machine during the time standard bank were having atm problems. Firstly when I had gone into the branch to query the problem I was told by the lady who called herself the branch manager, Leonie, that she wasn't at the branch for three weeks and was therefore unaware of the problem. I was also told by Leonie, after many phone calls and attempts to recover my money that they do not have security cameras covering the atms in the mall and therefore could not complete their investigation as to where my money had gone, also when a cash deposit is done there is no valid proof to confirm how much you really deposited. This horrified me as I always thought atm deposits were safe. They had closed the case without even informing me and I had to call again and reopen but to no avail as the branch apparently is uncooperative. Many complaints were laid and two months later I have had no feedback from anyone. I think that it is very unfair on the customer to fit the bill for Standard banks irresponsibility and poor service.