Standard Bank- pathetic service while living abroad

I have moved abroad to work and I have been having CONTINUOUS issues with Standard Bank.

I am unable to withdraw funds from my Standard bank account at the atm in China.

I entered my pin incorrectly and blocked my card. I was then requested to send in my documents as well as a letter requesting to have my incorrect pin attempts reset. I did so. I received an email saying that it has been reset, I then went to try to withdraw cash from the atm and I got an error saying 'allowable pin tries exceeded'. I received this error on the first attempt of putting in my pin.

How is that possible if my pin tries were reset back to 0??

I then emailed them back and informed them of this. I also had my mother, who has power over my account while I'm abroad, go into the branch and have someone assist.

After speaking to Levern Kriel at the Blue Route branch in Cape Town, Levern confirmed that I have to use a atm machine that has the 'Cirrus' sign and that I might have to enter only the first 4 digits of my pin.

I attempted again, while having Levern on the line and I took pictures as proof of my FIRST AND ONLY FIRST attempt to withdraw after my pin tries were set back to 0 and still no luck.

She then advised me to email ********** again with my reference number and let them know that it's still not working.

I have emailed Levern Kriel, Micheal Van Vuuren who are both based at the Blue Route Branch in Cape Town and I have been told straight out that they are unable to assist.

I have emailed information@standardbank, ********** ********** and online banking.co.za and I have been dealing with this issue for 1 MONTH now.

Left in a foreign country, unable to withdraw funds from my standard bank account for 1 MONTH and no one has helped.

Everytime I get an email saying that my pin tries have been reset, I try and I get the same issue.

Jabulile Konyane has been assisting me from Internet banking but to no avail. Everytime I get an email saying his checked my pin tries and its been invalidated and he has reset it but when I try to withdraw just with ONE attempt, it says that my pin tries have been exceed.

I do not know who to email or speak to anymore!!!

I am at my wits end with the pathetic service I have received.