Standard Bank pathetic service is continous

firstly standard bank delayed the transfer of my property with no one wanting to take responsibility for their jobs/actions and then they charged me additional interest which was discussed prior to finalisation of sale and I was assured it would be addressed immediately it is now more than a month and still my reference nbr *** is not yet dealt with , do your customers have to contact you weekly to find out what is being done only to be told its been resent to department concerned and then yr client needs to request it to be escalated another week later and then wait and wait and wait with clearly no end in site ...no wonder so many of your clients choose to go to alternate banks ...you have wasted enough of my time and money and effort <br>