RL
Ronald L
1 reviews | Active since Jan 2021
12 Jan 2021, 11:31
Standard bank pathetic service
Been trying to log a fumeral policy claim for over 20hours now and not a single consultant made contact with me. Been wasting my airtime and data and they not there to assist. This is so pathetic during the period of grief to struggle this way. It's my last experience with Standard Bank.
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Replies (2)
Standard Bank's replyOfficial
12 Jan 2021, 15:17Dear Ronald Lottering
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be looked into.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply12 Jan 2021, 15:17
Official
Dear Ronald Lottering
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be looked into.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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RL
Ronald L's updateReviewer Update
15 Jan 2021, 14:29Thank you Standard Bank for resolving my problem and for your swift intervention to correct matters. Once again thank you.
RL
Ronald L's update15 Jan 2021, 14:29
Reviewer Update
Thank you Standard Bank for resolving my problem and for your swift intervention to correct matters. Once again thank you.