EA
Edward A
1 reviews | Active since Jan 2022
27 May 2025, 12:36
Standard Bank pathetic service
My Dad recently passed away and we have a funeral policy with Standard Bank, they are extremely quick to take the premium every month, but when it comes to paying, it's been 5 weeks and I've been push from pillar to post, my advice please don't use standard Bank, we had to pay from the funeral with our own money, this is unacceptable
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Replies (2)
Standard Bank's replyOfficial
27 May 2025, 12:40Dear Edward,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply27 May 2025, 12:40
Official
Dear Edward,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
EA
Edward A's updateReviewer Update
27 May 2025, 17:25Please because this is why we have a funeral policy, but in this case we had to pay out of our own pockets, and having to deal with loosing my Dad
EA
Edward A's update27 May 2025, 17:25
Reviewer Update
Please because this is why we have a funeral policy, but in this case we had to pay out of our own pockets, and having to deal with loosing my Dad