Standard Bank - Pathetic Service as Always

On 13 September 2018, I posted a poor customer experience that I had at Standard Bank, Woodlands Boulevard, Pretoria on their face book page. In short, I waited in the queue for 20 minutes. Thereafter a lady joined the queue behind me and stood in line for under 5 minutes. A consultant then assisted the lady behind me without even asking to assist me, even though I was at the front of the queue. When I asked the consultant why he did that, he rudely and arrogantly told me that the lady was being assisted for " something else" . One wonders what the "something else" was ; as at this stage he didn't even know what assistance I required. Maybe I also wanted to be assisted with "something else" . He then continued to badger me by continually asking me " can I help you" . I guess this clearly shows that Standard Bank staff do not have customer care s****s, or how to treat customers in a decent and acceptable manner. After posting this incident on the Standard Bank face book page, they asked me for more information and informed me that the matter will be escalated and their team will be in touch. Almost a month later, no further response. As per usual with Standard Bank, they are just hoping the complaint will just disappear. The only thing that will be disappearing, is this client from their books. I am now in the process of moving my services from Standard Bank, Standard Online Share Trading, Liberty and Stanlib. A lost customer of 34 years. Customers do not deserve shoddy levels of service , when competitors offer a superior level of customer service in every respect.