Standard Bank pathetic service again and again.

After reporting ***** on my credit card on the 2nd July I'm told a new card, on 2 occasions would be delivered to my home address. Eventually the App indicates its at Laingsburg some 130 kms from me. After confirming on the 12th July it is in fact there I drive 130 kms to collect the today on to find out the card will not register on the system and issue a new PIN number only to have to drive home again with a Credit card that is totally useless to me. Further I received a SMS this morning that I must collect my card. *** Standard Bank does anybody there know what they are doing or care. I guess that's what you get for being a loyal client.