Standard bank pathetic service

Below is the pathetic response I received from standard bank when I had the audacity to tell them my mother is deceased its taken me almost a month to get any type of response... Standard Bank... You can go to hell then and try get money out of my mom's ashes... How about that... And all I was trying to do was inform them she passed and to freeze her accounts till the Executor I have now appointed sorts out the estate I sent everything they asked for except the executor letter which I said will be coming soon

Good Day Please note that this request has been rejected. Reason : , please ensure the following certified documents are attached to the email request: - Death Certificate - ID copy of the Deceased - Letter of Executorship / Authority - Notice of Death (BI1663) - ID copy of the executor - Current Account statement / confirmation of the Estate Late Account Please provide us with the above mentioned requirements via email on *** in order for us to process the request.

Kindly quote your Matter ID in the subject line to allow us to swiftly allocate the documents to the customer profile.