GR
Grant R
1 reviews | Active since Jan 2012
22 Mar 2021, 14:56
Standard bank pathetic service.
I made a service request no *** three weeks ago with reference to my savings account whereby my monthly interest was reducing every month despite the fact that the balance was increasing. I followed up a week ago and was assured that the request was being escalated. To date no one has bothered to come back to me and the call centre is a waste of time as they are totally inefficient and ineffective. Three weeks for no reply is unacceptable!! Why must I complain through hellopeter in order to get a response?
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
23 Mar 2021, 06:23 Hello Grant,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
*** (fax)
***
***
Standard Bank's reply23 Mar 2021, 06:23
Official
Hello Grant,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
*** (fax)
***
***
GR
Grant R's updateReviewer Update
24 Mar 2021, 11:22I have yet to receive a rely to my query from two days ago on HelIopeter. I have just called the complaints line AGAIN at 1058am and after exactly 20 mins on hold I terminated the call. This query now goes back three weeks from my original query and has been escalated twice with the Call Centre. Where do I go from here?
GR
Grant R's update24 Mar 2021, 11:22
Reviewer Update
I have yet to receive a rely to my query from two days ago on HelIopeter. I have just called the complaints line AGAIN at 1058am and after exactly 20 mins on hold I terminated the call. This query now goes back three weeks from my original query and has been escalated twice with the Call Centre. Where do I go from here?