LS
Leslyn S

1 reviews | Active since Nov 2020

05 Nov 2020, 17:46

STANDARD BANK PATHETIC SERVICE

If I could give you zero stars I would. I've been waiting for a response from Standard Bank since 01October and still received no response even after sending NUMEROUS amounts of follow up emails.This is the second time I am in contact with Standard Bank regarding a serious issue and have literally been given STANDARD service. Standard Bank is not customer oriented. Your turn around time is probably two months, your departments don't assist people, all they do is continuously pass the buck. They actually sent me to go to the bank and when I got there the bank said I should call. I would never recommend standard bank and I will be switching over to a different bank. A Bank that is willing to assist and respond to their clients!!

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Replies (2)
Standard Bank
Standard Bank's reply06 Nov 2020, 02:55
Official
Hello Leslyn
 
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards 
 
Complaint Resolution Centre
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Standard Bank
Standard Bank's reply09 Nov 2020, 11:43
Official
Dear Leslyn

Thank you for allowing us the opportunity to look into your matter. 

An email response has been sent to you today 09 November 2020 requesting further details.

We appreciate your support and loyalty. 

Kind regards 

Complaint Resolution Centre
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