Standard Bank - Pathetic Service

My credit card was hacked more than a month ago. I reported this to the ***** line on the card and I was told that they had put a stop on the card as there were more transactions trying to go through. This card is kept in my purse at all times and I only use it myself and I am the only person that has signing powers on this card. It is a month later and I have called the card division to ask where is my new card, which was promised to me more than 2 weeks ago (which would be delivered to my workplace) the lady asked for my identity number, as well as the credit limit and if I was the only person with signing powers on the card. I answered all of these questions correctly to my knowledge only to be told by this person that I had FAILED authentication and should call back tomorrow and try again..... really..... does standard bank have so much time on their hands that they want me to call again, to give the same details again, and be told again that authentication has failed. What in heaven's name is wrong with you. As a loyal client for the past 20 years, maybe I should take my business elsewhere because this kind of service SUCKS!!! Your customer service is up to a rating of -10!!!!!!