Standard Bank pathetic service

We're in the process of selling our property to a Standard Bank client.He submitted the OTP for bond approval on the 27th Aug 2019. The OTP was valid until yesterday the 17th September 2019.Up until today nothing has been approved even after numerous calls and emails requesting feedback from Standard Bank.Needless to say,because of your poor service a client of your's now loses out on the deal and you just waisted three weeks of our time.The employees dealing with this request should not be in the service delivery business.

From: Mark Seale [mailto:***] Sent: Tuesday, August 27, 2019 2:20 PM To: Papa, Nyameko N <***>; Adams, Nazlie N <***> Cc: Nu Generation Homes(Pty)Ltd <***> Subject: Fwd:

Hi Nyameko/Nazlie

Please find an OTP attached.

Regards

Above is the email send on the 27th Aug 2019.All other attempts to get hold of Standard Bank was unsuccessful.Our estate agent also left numerous messages.All unanswered.Great service Standard Bank.

MJA Schultz ***