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barrybb B

1 reviews | Active since Jan 2017

16 Jan 2017, 09:52

STANDARD BANK : PATHETIC SERVICE

<p>I have a Consolidator account with a rebate option. My rebate is never processed.</p> <p> </p> <p>After numerous visits to my local branch my September rebate was processed on the 10th November, my October rebate was processed on the 11th November. My November and December rebates have still no been processed. </p> <p> </p> <p>In an attempt to sort out the problem I e-mailed Standard bank on 23rd December. On the 28th December I was promised my rebate within "48 hours". I AM STILL WAITING.</p> <p>I posted follow up e-mails on 5th January and 7th January. On the7th of January I was again promised a response within "48 hours". I AM STILL WAITING.</p> <p>Is this gross incompetance or is Standard bank actually trying to ***** my money.</p> <p> </p> <p>M. Barry.</p> <p> </p> <p> </p>

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Replies (3)
Standard Bank
Standard Bank's reply17 Jan 2017, 11:01
Official

Good day Basil Barry

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

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Standard Bank
Standard Bank's reply23 Jan 2017, 11:20
Official

Dear Basil Barry

Thank you once again for your posting.

I refer to my email correspondence and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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barrybb B's update06 Feb 2017, 09:44
Reviewer Update

Dear Clint,

This complaint has NOT been addressed. My January rebate was NOT processed. Not only *********** but untruthful as well.

M. Barry.