Standard bank pathetic service

Did withdrawal trough client on the eight of June and still waiting for payment. Workers did not get paid on Friday because bank did not keep to their own turnaround times. No communication to contractors or client. You must always call the call centre and work with people that can only read what is on the system and tell you they will send e mail to relevant department. What ********t is this total secrecy. Why can't there be a team effort between builder bank and client for clients single biggest investment of their life. Why can't you follow process through a internet site. Sick and tired of lame excuses.