Standard Bank - Pathetic service

I have been a business client of standard bank for upwards of 20 years. Never in all this time have I experieced such poor service. I have a problem with the "Masterpass" app and have spent 45mins speaking to various departments. Each and every one that handles you call knows less than the previous. All tell to you call another department and when you do you are referred back to the department that you just spoke to. I am at the point where I am seriously considering moving my account to another institution! Absolutely pathetic service!!