Standard Bank pathetic security check

Approximately two weeks ago I contact Standard Bank to make changes to my account. Call agent fails me on security check twice and ends call because I failed.

Today I phoned in again and the lady once again fails me twice. I'm sitting with the Standard Bank bank letter in front of me, so HOW CAN MY INFORMATION NOT BE ACCURATE WHEN DOING SECURITY CHECK?

I request to speak to a manager to sort this out now - I can't even access my account because apparently a computer knows more about my life than I do. I am currently on hold for over 15 minutes??????? This is pathetic service. They don't want to deal with me so they put me on hold until I give up and end the phone call.

Recently moved from FNB to Standard Bank. I started using my STDBNK account 3 months ago and I am already regretting it.

Pathetic