STANDARD BANK PATHETIC CUSTOMER SERVICE - PRESTIGE

Good day<br> <br> I am a standard bank customer for over 10 years and I'm having the worst experience which is actually influencing me to move all my accounts to another bank.<br> <br> I was called by a call center agent to upgrade my credit card to Prestige. I accepted and a new card was couriered to me. I went into the branch twice to activate this card and link it to my internet banking so I have the convenience of doing inter account payments and well as viewing transactions which go through on this card. <br> <br> No branch assisted me and saying there is a system error and they logged a call and its now 2 weeks that I cannot get a solution or an answer. I don't even know how to make the payment on the card because it is not linked to my profile.<br> <br> Call centers transfer me from department to department and I'm sick of this ridiculous service and incompetence.<br> <br> I have even emailed Prestige banking for this but its 2 weeks and they did not have the decency the respond.<br> <br> What is the use offering me a new card when I'm faced with such terrible service and inconvenience. Should this not be resolved asap, I will be moving to a new bank.<br> <br> Regards<br> <br>