1 reviews | Active since Oct 2018
Standard Bank Pathetic Customer Service
Very Poor service delivery from Standard Bank. I tried to cancel a credit card account for which they would not give me a new card for over 2 years and hasn't had any fees in that time or been able to use at all. Now they want to charge me a fee to cancel it. could just as well leave it there. Then when asking the operator who could not assist me to put me to a manager she puts me on hold and leaves me there for over 15 min when i cut the call
Dear Dwaine Elliott
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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*** (fax)
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Dear Dwaine Elliott
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Dear Dwaine Elliott
Thank you once again for your posting your comments.
I refer to our telephonic conversation and my email response and can confirm that this matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Dear Dwaine Elliott
Thank you once again for your posting your comments.
I refer to our telephonic conversation and my email response and can confirm that this matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***