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Mpho M

1 reviews | Active since Dec 2021

27 Sept 2022, 10:44

Standard bank Pathetic Claim Department

My father had a funeral cover with this pathetic bank and their call center agents are the worst, it's almost and it still has not paid out, and every time I call its different stories, there is no sense of urgency

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Replies (4)
Standard Bank
Standard Bank's reply27 Sept 2022, 10:46
Official
Good Day Mpho

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

Kindly provide us with your account or id numbers in order for us to escalate your matter further. 

We apologize for the inconvenience and undue frustration, this has caused. 

We greatly appreciate your continued support. 

Regards
Standard Bank Hello Peter Team 
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MM
Mpho M's update27 Sept 2022, 10:57
Reviewer Update
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Standard Bank
Standard Bank's reply27 Sept 2022, 11:04
Official
Hi Mpho

Thank you for the details. Your concerns have been escalated to our management team. 

We appreciate your support and loyalty.  

Standard Bank Help Centre
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Standard Bank
Standard Bank's reply28 Sept 2022, 14:10
Official
Dear Mpho

Thank you for allowing us the opportunity to turn your experience with us into a positive one. 

Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist. 

Should you need any further assistance, we’re always here to help. 

Kindest regards
Standard Bank Hello Peter Team 
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