Standard Bank PATHETIC Circus!

I have app**** for a second bond on the 16th November where I have sent all the documentation that the consultant asked me to send. On the 17th they asked me to resend the documentation which I have done ( as well as I got automated response advising that they got the docs the first time) AGAIN on the 18th they again asked for the documentation... which I AGAIN sent. On the 19th a consultant phoned me to say that they require a bank statement with number 258.... HOW Must I know what is 258? after I have sent the docs they requested... On Friday the 20th Nov I phoned in and asked the consultant what bank statement was it that they referring to and he advised it was the bank statement where a portian of the salary gets paid to... after I complained he advised that it wont be nessessary and advised that he sent for processing. Mon 30 Nov AGAIN he tells me he is going to need it.. I sent it as requested on 30 Nov... Today I get a email asking AGAIN for my payslps which I have sent on 16 Nov 2015... they advised in the 1st place that the query shud be resolved on the 18th..... ITS LONG passed the deadline... this is PATHETIC service... this is clearly a circus....