STANDARD BANK pathetic as usual!!!!

Gosh, where do i start with these idiots!!! i repoted a ***** case that happened in jan 2025 on my account. i didnt have funds in my account but miraculously a transaction was "allowed" to go through, putting my account into a miunus. i reported the *****ulent transaction in January, It was only sorted out and reversed on 05 March 25. However, true to form, standard bank charged all sorts of fees, and as if that was not enough, when they reversed the *****ulent transaction, they left their fees, as if to say " you will pay for our ****ty security, as we couldn't stop *****ulent transactions happening on your account and yes we will also charge you for us sitting for an entire month and a half (their turnaround time is 7-10 working days) not doing anything about your account. They always hope a person won't scrutinize their account and they can get away with *******. Well, I did. Guys, please someone there get a finger out of you know where and sort this account out, I am sick and tired of your shenanigans, reverse the below fees, so i can finally use my account after 3 months of not being able to use it. I had to call and lodge a formal complaint again for them to finally reverse the *****ulent transaction, had i not sid anything, they would have just looked the other way as usual. here is the account number, sort it out please: I put the account number details in the ref number section below

R100 31/01 overdraft service fee R14.24 25/02 Excess interest R69 28/02 overdraft service fee 05/03 ***** amount reversed R69 31/03 overdraft service fee

A different issue now, last night I did a transaction online, for some reason it didn't go through, but money was deducted from my account. I understand caution especially after the *****, but this place i have been transacting with for over 10 times, three being in the last 2 weeks, so surely, I know the account that i am paying into. I call these guys to enquire, I hold on for 16 minutes, they answer, then i'm told they cant assist, I must go to digital department, they transfer me, I hold on for 23 minutes, someone eventually answers, we speak for about three minutes and she is well in my business account trying to figure things out, we finished our verification, the phone cuts. I wait, I wait , no one bothers to come back to me, should i call back and hold on for another 35 minutes? The lady has my details infront of her, dont you even have the decency to call back, what customer service do you have? or lack of customer service. This bank never disappoints in ****ing someone over....16 years later with these ....i still don't learn. Can someone comeback to me regarding the transaction that happened this morning on my account. they didn't receive the money, but you took the money from my account, I want it back. here is the account number for my business account: I put the details in the ref number section. This happened on the virtual card linked to my business account

You don't even deserve the 1 start I gave!!! its coz i could select 0 stars