MS
Mathew S
1 reviews | Active since Mar 2019
05 Nov 2020, 17:32
Standard Bank Pathetic as usual.
Had a loan, Standard bank stopped debating me 6 plus months ago indicating it had been paid off. This month I get debited again, why? Interest accrued now my problem an absolute joke, Standard bank is the most innefficient pathetic bank.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
06 Nov 2020, 02:54Hello Mathew
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply06 Nov 2020, 02:54
Official
Hello Mathew
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
*** (fax)
***
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MS
Mathew S's updateReviewer Update
09 Nov 2020, 07:35You state that you are committed to the best possible service but still to date no response, resolution or phone call?
MS
Mathew S's update09 Nov 2020, 07:35
Reviewer Update
You state that you are committed to the best possible service but still to date no response, resolution or phone call?
Standard Bank's replyOfficial
09 Nov 2020, 11:28Good day Mathew
Thank you for allowing us the opportunity to look into your matter.
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today 09 November 2020 requesting further information.
We appreciate your support and loyalty.
Kind regards
Kind regards
Standard Bank's reply09 Nov 2020, 11:28
Official
Good day Mathew
Thank you for allowing us the opportunity to look into your matter.
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today 09 November 2020 requesting further information.
We appreciate your support and loyalty.
Kind regards
Kind regards
MS
Mathew S's updateReviewer Update
11 Dec 2020, 20:22Seems to be the only way to get a reply out of standard bank. Email doesn't work.
Good Evening
Good Evening
As per our last discussion and given December's debit has gone off. As discussed please send me myatest balance accompanied by a settlement amount with the 20% discount you proposed.
MS
Mathew S's update11 Dec 2020, 20:22
Reviewer Update
Seems to be the only way to get a reply out of standard bank. Email doesn't work.
Good Evening
Good Evening
As per our last discussion and given December's debit has gone off. As discussed please send me myatest balance accompanied by a settlement amount with the 20% discount you proposed.