KL
Konrad L

1 reviews | Active since Oct 2019

23 Dec 2020, 12:23

Standard Bank: Pathetic all-round service

I was not planning on writing a review soon, but the amount of problems that I have experienced this year alone is absolutely disgraceful. 1. Try to increase business card limit determined in 2000 since March, no success 2. Wanted to obtain financing for vehicle in March, took too long - Lost the deal (It in fact lost me a possible saving of R150,000-00 on this specific deal) 3. Business credit Card paid in full (as normal) - Card blocked and no transactions possible (Limit of course still not increased) 4. Internet banking unusable at the moment.

At the moment I am seriously considering moving all my accounts (Personal, personal CC, Business, Business CC) to another service provider. Previously Standard Bank gave a decent personal service, but NOT ANYMORE. Nothing is working as it should and they never get back to you with any solution. The personal touch is gone!

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Replies (1)
Standard Bank
Standard Bank's reply24 Dec 2020, 04:18
Official
Hello 
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
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