Standard bank pathetic!

Item: Standard Bank
Rating: 1
Author: Jan B

I've been trying to get a copy of my will (kept by std bank). Customer services don't even know what a will is - keep giving me wrong numbers (if they answer). Direct number doesn't get answered. Left messages to be called back. Still waiting. Local branch financial planner doesn't appear to be working as his phone just rings.

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

06 Sept 2019, 04:59

Hello Jan,

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Sheriline Martin

Complaint Resolution Centre
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*** (fax)
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Standard Bank's reply06 Sept 2019, 04:59

Official