Standard bank pathetic

Good day

Mr Jacobus Petrus Geldenhuys with ID nr ***, passed away on 16 July 2020 of Natural Causes. The first contact with Standard Bank was on 21 Aug 20 to apply for the estate. Since then there was numerous follow ups done with Standard bank and also talking to different people, and the excuse that standard bank on providing is that the tax for the estate must be completed. I have never in my life seen that tax clearance take this long it never takes more than 10 working days, this is the longest ten working days I have ever seen, almost two years.

All the dates and communication and the names of the people that was communicated with is available on request.

This is now more than a year and a half the Mr Geldenhuys has passed away and Standard Bank until today could not have assisted the widow of Mr Geldenhuys regarding his estate. This is completely and utterly pathetic of Bank to let a widow wait so long for an estate to be finalised.

I hereby want to request that standard bank gives urgent attention to this or otherwise it will be taken the Bank Ombudsman as this not ethical nor humane of huge bank like Standard bank to let a widow wait without any communication or follow up for more than a year and a half. Somewhere this needs to end and be finalised.

Please address this ASAP.

Regards