DR
Dion R

1 reviews | Active since Mar 2022

25 Mar 2023, 10:08

Standard bank Pathetic

I am absolutely fed up with you people.

I have just received an email informing me that “after several attempts” by you , I have not sent you the relevant documents that you require.

See this email sent by me, to you on the 15 February already. Clearly containing the documents you requested. Now you want to tell me you haven’t received them. Pathetic as per the subject line.

All SBSA cares about is making money off me, but let me ask for some help during an extremely tough time, and you refuse to do your damn jobs properly.

Somebody better phone me now and discuss this.

I’ve done everything that you’ve asked, and now these loan repayments have gone off my account. I’ve been telling you that I could not afford these payments because I have no income at present, and the little money I have I desperately need to simply live.

Moreover, I have also been trying very hard to claim on my credit life assurance policies. Those people too are completely useless. No progress after weeks of me complying with their requests. Same ****, totally non existent service.

Should you require further documentation, for the Love of God, call me. This email **** gets nothings done.

Dion Rubens

Begin forwarded message:

From: Dion Rubens <***> Date: 15 February 2023 at 3:20:

Please find the relevant documents for a payment holiday attached.

Please don't hesitate to contact me for any further information.

Kind regards,

Dion Rubens.

0
Replies (2)
Standard Bank
Standard Bank's reply25 Mar 2023, 10:39
Official
Hi Dion

This is not the level of service we strive for. Please provide us with your ID number to be able to follow up.

We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. 

Our team will be in touch.

Kindest regards, 
Standard Bank Hello Peter Team
*** 
Standard Bank
Standard Bank's reply27 Mar 2023, 10:54
Official
Good Day 

Thank you for the details.

We will get our consultants to call you.

Kind Regards 
Standard Bank Hello Peter Team 
***