Standard Bank PATHETIC!!!!

Earlier this month I app**** for a personal loan with Standard Bank. I was not approved for the amount I wanted, but was approved for a lesser amount but they could give me a credit card extra to make up for the amount. I agreed to this and took out both of these facilities. Because I bank with FNB. the debit order for both personal loan and CC was setup to go off from my FNB. This has not happened once since I took out these facilities. NO ONE from Std Bank contacted me to inform me of this. I just realized this when I looked at my statements the 2nd month after taking out the CC and loan. So I contacted them and only then they informed me of this. I then started to deposit money into my CC each month so that the CC could be paid, and I then added the personal loan as a benificiary on my CC and manually did payment each month.

I was just contacted by the personal loan department a few minutes ago informing me that the loan account has now been handed over to lawayers and the account is now basically in arrears. I was NEVER informed of this before today.

I also then contacted the CC department to query the payments that I've been making. NONE of the payment are reflecting on my CC statement except for the last one I did in September now. They detected that both July and August payments was declined, but I doensn't say anywhere why it was declined. THe money that i've been paying monthly also does not come back into my account, it goes out when I pay the benificiary and then goes into the oblivion.

I really think this is PATHETIC to say the least. I left Std Bank years ago and switched to FNB and have not had any problem with my new bank. But Standard Bank I have had endless headaces and issues with from the call centre to the account departments.

Please can someone contact me regarding this as they want me to now pay the arrears or get the account up to day, but I don't have any extra funds to pay this off. But this would not have been an issue if I as the client / customer was notified about this issue the first time it happened.

Pathetic pathetic place of a bank. I can understand why so many people leave this bank.