Standard Bank pathetic

Just being ignored. Paid off a vehicle. Still deducting the debit order and pay charges to send it back and the worst of all got a message today that the repaid vehicle is in arrears. It does not help phoning. It does not help e mailing. Nothing. Not even published on social media that I will report it on hello peter or going to go to the ombudsman has triggered any affect Is this it should be. There is no consumer service or protection at all.