RM
Reinette M

1 reviews | Active since Nov 2017

15 Feb 2018, 07:58

STANDARD BANK PATHETIC

We have house insurance at STANDARD BANK, but you can't get hold of any one to help on their phone lines or on email, - i personally don't think any one is working on the other side of the phone. It keep on ringing now for 2+ weeks with no answer. EMAIL: on our excuse for insurance papers the contact email also NOT WORKING. I have googled STANDARD BANK and send 6 emails to different departments just to get someone to help BUT only 1 email was read. the other 5 have not received any thing back.

All i want to do is to submit a CLAIM for almost 3 weeks now.

I Really am scared what will happen when something really goes wrong and we have to Claim From this Insurance.

Can Someone from STANDARD BANK at the Claims department Phone me urgently.

If nothing before end of day i will contact Carte Blanche to investigate. And i am not joking. You take our money BUT we don't receive anything.

Call me ********** or email **********

The clock is ticking.....

0
Replies (1)
Standard Bank
Standard Bank's reply15 Feb 2018, 08:16
Official

Thank you for posting your comment.

We are sorry about the trouble you are experiencing. We at Standard Bank strive to make great banking happen for our clients. One of our resolution consultants will contact you shortly to help resolve your complaint.

Kind regards

Complaint Resolution Centre
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