STANDARD BANK PAST PATHETIC

WHAT AN ABSOLUTE JOKE!!!!!!!!! I have had a business account with Std Bank for 20 years. I realised this morning that my monthly EAP has been reached and need to be increased for me to pay salaries. Easy????? well not if your acc is with Std Bank????!!!!! My personal banker from who I got excellent service unfortunately left. NO ONE made contact with me to inform me. I phoned her number and the lady said I must send a mail she will send me an email with the address - THAT WAS NOT DONE. Then I thought to phone - first 125 in the queue - second time 134 in the queue - used the option to leave my number for them to phone me back when I am no 1 - guess what - NO RESPONSE. I drove to two branches Woodlands, which pathetic at best of times who referred me to Menlyn Retail Park. There I was informed who my banker is, only to learn that she is now on maternity leave. A certain Steve Chauke is now my banker - BUT he is not available on TEAMS and he is apparently to important for me to call - he must call me???????? Upon sending him an email - an out of office came back that he is on leave till 22 Aug - today is 29 Aug??????????? I have now send an email to their Tshwane Business address - the response "the matter is being investigated". What the hell need to be investigated. My limit must be increased to use MY MONEY IN MY ACCOUNT TO PAY MY EMPLOYEES THEY WAY ALL OF THEM THAT ARE NOT OFFICE BOUND RECEIVED THEIR SALARIES. USELESS AND PATHETIC - No matter how big the effort I AM ON MY WAY DESPERATELY LOOKING FOR AN NEW BANK THAT IS WILING TO LOOK AFTER MY 20 YEAR OLD BUSINESS ACCOUNT.