RK
Rabia K

1 reviews | Active since Sept 2013

16 Mar 2022, 03:45

Standard bank Parow center

If you plan on visiting Standard bank at Parow center you will need to put in a days leave at work. That branch is very short staffed (or they were ALL off) the day I visited the branch.... When I entered both reception desks were empty so we had to just figure things out... I sat there and waited, and waited and waited

The people who came to the telllers, the line took at least 30-40mins to be helped as there was ONLY ONE teller.

The line I was sitting in took well over 1 hour. Some people left as there lunch time had run out. Some were getting late to get their kids are school and also left the line STILL I waited over an hour. I missed 2 important appointments due to this ridiculous waiting times. I’ve been a loyal client for over 20years and have multiple accounts with Standbank but over the years the customer service has become truly pathetic sorry to say.

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Replies (1)
Standard Bank
Standard Bank's reply18 Mar 2022, 15:42
Official
Hi Rabia

Thank you for bringing your concerns to our attention. 

Your concerns have been escalated to our management team. 

We appreciate your support and loyalty.  

Standard Bank Help Centre
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