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shane S

1 reviews | Active since Aug 2013

18 Nov 2022, 13:34

Standard bank owes me money

This place had very poor service . I made a payment into their account by accident and i am still waiting for any correspondence or refund after three weeks. I haven’t even received a reference number or even a curtesy email not to mention they are sitting with a large amount of money belonging to me.

0
Replies (7)
Standard Bank
Standard Bank's reply18 Nov 2022, 13:58
Official
Good day Shane 

This is not the level of service we strive for. 

We understand your frustration and are here to help. 

We can assure you that your matter is now in the right hands. 

Our team will be in touch. 

Kindest regards
 Standard Bank Hello Peter Team 
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shane S's update22 Nov 2022, 08:27
Reviewer Update
Good day Standard bank, no one has contacted me as yet. I phoned in yesterday again.
Standard Bank
Standard Bank's reply22 Nov 2022, 10:18
Official
Hi Shane

We apologise for the delay getting back to you. We will follow up and get back to you.

Kindest regards, 
Standard Bank Hello Peter Team
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shane S's update22 Nov 2022, 11:40
Reviewer Update
Thank you
Standard Bank
Standard Bank's reply22 Nov 2022, 12:19
Official
Good day Shane

Thank you for taking our call.

Our team has responded via email.

Please review and respond accordingly.

Kindest regards, 
Standard Bank Hello Peter Team
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shane S's update24 Nov 2022, 05:16
Reviewer Update
Thank you very much I have finally received my refund.
Standard Bank
Standard Bank's reply24 Nov 2022, 08:10
Official
Hi Shane

We would like to thank you for giving us the opportunity to resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received. 

If you need any further assistance, please don’t hesitate to reach out to us. 

Kindest regards, 
Standard Bank Hello Peter Team