TS
Tiaan S

1 reviews | Active since Feb 2017

14 Nov 2018, 10:08

Standard Bank - Outstanding balanc

Dear Standard Bank,

I opened a Student Achiever Account in 2010, from 2013 I have not used this account. In September I received an account from you via email stating that I owe around R1000 on this account.

I went into a branch to get clarity on this. With other banks, they close an account if its not used, i assumed the same. the consultant explained that from the beginning of this year, the account type changed, and that a fee of R60/month is deducted, and a overdraft fee of R60/month is deducted as well. So I owe standard bank R1000, which i do not have to my disposal. The Branch manager from Uitenhage branch was supposed to phone me a month ago to resolve the matter, I haven't received any phone call, and in the meantime the dept is increasing on an account i am not using?

I have vehicle finance with Standard bank, where I pay around R1500 of interest every month, personally I feel that Standard bank is gaining a lot from myself in interest, now they are trying to get more money from me from a service that is not supp**** to me.

Could someone please assist me in this regard? I honestly do not have the R1000 to close the account, and need this resolved.

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Replies (3)
Standard Bank
Standard Bank's reply14 Nov 2018, 11:16
Official
 Dear  Tiaan

Thank you for posting your comment. 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused. 

We greatly appreciate your continued support 

Kind regards 

Complaint Resolution Centre
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 *** (fax)
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TS
Tiaan S's update14 Nov 2018, 14:25
Reviewer Update
I have emailed a query to this email address.
TS
Tiaan S's update14 Nov 2018, 14:27
Reviewer Update
I have not received any feedback.