Standard Bank out of Touch with its Customers

On 01/10/21 I wrote the following review and on Sunday 03/10 received an email from Nicole Kirkwood apologising and stated I would receive and SMS within 24 hours and she would be contacting the Branch Manager. Complaint ***. was allocated. To date (14/10) after sending several follow-up emails to Nicole and also to (as requested) to their Executive Complaints I have heard NOTHING.

Standard Bank out of Touch with its Customers 1. Having queried why their offer (SMS message) of a guaranteed R100 to be credited to my account if I just use my card, the complaints email on their website just bounced and has probably never been updated. 2. Their Table Bay Mall branch, when I went there yesterday, only had one teller on duty and I was told to use their ATM of which there is only one outside. There was no security/Covid person at the door and nobody at the Enquiry Desk. Needless to say the ATM failed to give me a statement and I was told I would have to pay R126 if I wanted one from the teller. I refused to pay this amount and finally after 35 minutes did I receive a statement. Clearly this branch of Standard Bank is out of touch with it's customers and needs.