Standard Bank OTP query unresolved

Good morning

I went to Lakeside Mall Standard Bank on 27/09/2023 to change telephone number that I receive notification and OTP on. The consultant Mr Mokoena assured me that the number activated but to my suprise , I tried to pay Unisa online could not complete the transaction , did not receice OTP by email *** as requested.I asked for the *** to be removed from my account profile as I no longer use it

Kindly assist in activating number *** for receiving notification and OTP when making payment/purchase online / EFT.

I am frustrated and annoyed by what appears to be negligence of your staff. I should not be struggling just to receive OTP.

I contacted Standard bank 29/9/23 about my query . I was told that an application form must be completed at the branch request change of contact number that an OTP must be received and form must be sent to digital banking department. Unfortunately the branch consultant did not give me any form , meaning the request is not sent to the relevant department.

Please assist urgently

Den Sereme ***