BH
Ben H
1 reviews | Active since Oct 2019
18 Nov 2020, 06:23
Standard bank OTP in foreign country
I have opened the standard bank account and have gone to the branch to change the new phone number to receive OTP.
However, when I traveled out abroad, I found my phone number has not been changed to the new phone number. Now I can not access my bank account for the transaction, pls what could I do in urgent.
I have sent an email to *** and ***, but no any response.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
18 Nov 2020, 11:04Dear Ben
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Standard Bank's reply18 Nov 2020, 11:04
Official
Dear Ben
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
BH
Ben H's updateReviewer Update
18 Nov 2020, 11:29Your reply is nonsense and bull****, never give out any solution to solve the problem. If it is not the mistake of your staff, I will have the right to access my account. If you are serious, pls send the solution to my email:***
BH
Ben H's update18 Nov 2020, 11:29
Reviewer Update
Your reply is nonsense and bull****, never give out any solution to solve the problem. If it is not the mistake of your staff, I will have the right to access my account. If you are serious, pls send the solution to my email:***
Standard Bank's replyOfficial
23 Nov 2020, 09:24Good day Ben
Thank you for allowing us the opportunity to look into your matter.
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today 23 November 2020.
We appreciate your support and loyalty.
Kind regards
Kind regards
Standard Bank's reply23 Nov 2020, 09:24
Official
Good day Ben
Thank you for allowing us the opportunity to look into your matter.
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today 23 November 2020.
We appreciate your support and loyalty.
Kind regards
Kind regards
BH
Ben H's updateReviewer Update
08 Dec 2020, 14:39Good day,I have provided all the information that has been requested, but now no feedback again. Pls i need to deposit the amount to the account for the transaction for urgent.
BH
Ben H's update08 Dec 2020, 14:39
Reviewer Update
Good day,I have provided all the information that has been requested, but now no feedback again. Pls i need to deposit the amount to the account for the transaction for urgent.