ThidT
The hammer if dawn THOD

1 reviews | Active since Sept 2016

25 Aug 2022, 18:05

Standard bank OTP DICTATORSHIP

Sorry for the 1 star rating and the title

I'm not here to complain just urgently really really really need help

I'm trying to get into my internet banking as I live abroad and have a new abroad number and can't access my south African number to get my otp is there a way I can get it via email instead as I cannot come to a branch in soytj Africa and I need to release my payments quite urgently

Thank you

0
Replies (29)
Standard Bank
Standard Bank's reply26 Aug 2022, 07:49
Official
Hello There

Thank you for raising your concerns with us. 

We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you. 

Our team will be in touch with further feedback. 

Kind regards 
Standard Bank Help Centre 
***
ThidT
The hammer if dawn THOD's update26 Aug 2022, 09:31
Reviewer Update
Hi thanks

Please do let me know as I know you are closing soon at 3h00 and I would please like to try and get this sorted before your weekend

Please call me back on this number

+***27

(Plus nine six six) five five one three three eight four two seven as I am currently abroad with an overseas number and have no access to my south African number

Thanks
Standard Bank
Standard Bank's reply26 Aug 2022, 09:45
Official
Good Day 

Thank you for the contact details. We will be in touch soon.

Regards 
Standard Bank Hello Peter Team
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ThidT
The hammer if dawn THOD's update26 Aug 2022, 16:12
Reviewer Update
Afternoon everyone

I'm sure you mught all be done for the day just wanted to check if there are any developments?

A Gordon Bila reached out and asked for a ton of supporting documents and has since gone silent since...... I've tried calling the branches and all I get is a repeat message saying "your call is important to us" and nobody picks up

May I please get an update

Thank you
Standard Bank
Standard Bank's reply27 Aug 2022, 09:34
Official
Good day 

We apologize that the matter has not been resolved. We have escalated your enquiry for further feedback. 

We will be taking a closer a look and will get back to you shortly. 

Kindest regards, 
Standard Bank Hello Peter Team
*** 
ThidT
The hammer if dawn THOD's update27 Aug 2022, 11:43
Reviewer Update
Hi there

Someone reached out toe yesterday and hasn't gotten back to me since

I'm still waiting can I please have an update I tried calling the call center but the phones go unanswered nobody is able to help and litterally all I wanna do is change my otp to my email

Please

Please can someone....... Just please help

Please

Thanks
Standard Bank
Standard Bank's reply27 Aug 2022, 12:05
Official
Hello 

We have requested for the consultant to review the document and process your request. 

Our team will advise once the request has been successfully actioned. 

 
Kindest regards, 
Standard Bank Hello Peter Team
*** 
ThidT
The hammer if dawn THOD's update29 Aug 2022, 10:49
Reviewer Update
Hi there again

So Gordon reached out this morning and went silent again just want to find out if anyone can just call me back please again on my Saudi number please as I spoke to someone on the phone but my credits ran out for international call and I'm in panic mode now coz they deleted my linked accounts and I can't access them because I forgot my bank pin as I don't use the card often

Please please please please can someone just call me so I can explain everything

Please

Thank you
Standard Bank
Standard Bank's reply29 Aug 2022, 12:29
Official
Hello 

We have requested that one of our consultants reach out to you shortly. 

Please await the call. 

Regards
Hello Peter Team 
ThidT
The hammer if dawn THOD's update29 Aug 2022, 12:38
Reviewer Update
Thank you please again my active number is (plus nine six six) five five one three three eight four two seven

Please don't call my south african number which ends with zero four one three

Thanks
ThidT
The hammer if dawn THOD's update29 Aug 2022, 14:19
Reviewer Update
Hi there.... Nobody has reached out or rep**** or anything..... Am I still supposed to be waiting for someone? Please let me know

Thanks
Standard Bank
Standard Bank's reply29 Aug 2022, 14:51
Official
Hello There 

This is not the level of service we strive for. 

We understand your frustration and would like to help. \

We can assure you that your matter is now in the right hands. 

We have responded to you via email, please review and respond accordingly. 

We would like to get you sorted as soon as possible. 

Kind regards 
Standard Bank Help Centre 
***
ThidT
The hammer if dawn THOD's update30 Aug 2022, 09:38
Reviewer Update
Hi standard bank

Firstly thanks for getting someone to help me out Gordon was a ton of help great representative and helpful tips and I realised that he wasn't able to get hold of me due to technical issues but it got sorted and happy for that thanks again for dealing with my irrational behavior.... We are monsters when we panic apologies

Now if I can just have help with one more thing please so in our attempt to fix things my atm pin got blocked as I didn't know it and it seems the one I had at home that my girlfriend retrieved was incorrect and it blo ked my atm pin may I please have a solution to unblock it or reset it without going to the branch as again I'm overseas and unable to do so

Please advise

Thank you
Standard Bank
Standard Bank's reply30 Aug 2022, 09:49
Official
Hi there

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for a call from our team. 

Kindest regards, 
Standard Bank Hello Peter Team
*** 
ThidT
The hammer if dawn THOD's update30 Aug 2022, 09:54
Reviewer Update
Hi

Just in case please don't try to call as noted this didn't work so well and we ended up using teams to resolve the issue

So if you plan to reach out please use my email

***

And please just slot in a meeting request or simply please just send a join link and I will join the call

Thank you
ThidT
The hammer if dawn THOD's update30 Aug 2022, 10:21
Reviewer Update
Sorry about that my email didn't show up

Email is

Teddeus dot Mashele at neom dot com

Thanks
Standard Bank
Standard Bank's reply30 Aug 2022, 10:25
Official
Hello 

Thank you for providing us with the email. We will be shortly in- touch.

Regards
Hello Peter Team
ThidT
The hammer if dawn THOD's update30 Aug 2022, 13:11
Reviewer Update
Hello

Me again just checking in to see if anyone is available to help me with my previous request please again it's regarding recovering or resetting my Atm pin

An update would be much appreciated

Thanks
Standard Bank
Standard Bank's reply30 Aug 2022, 13:17
Official
Hello There 

This is not the level of service we strive for. 

We understand your frustration and would like to help. 

We can assure you that your matter is now in the right hands. 

We have responded to you via email, please review and respond accordingly. 

We would like to get you sorted as soon as possible. 

Kind regards 
Standard Bank Help Centre 
***
ThidT
The hammer if dawn THOD's update31 Aug 2022, 09:57
Reviewer Update
Hi standard bank me again

Just wondering if I'm still waiting for the consultant to arrange a team's meeting with me I reached out and he hasn't responded yet

Also my mother went to the branch yesterday and they told her that I can't reset my atm pin at the branch I have to send a request to an email address my question is why do I have to do that when the error message said I should go to the branch to sort out my issue

And lastly is there no other way I can please just reset my atm pin through a call or a team's call with a representative please coz it's been 5 days trying to just get my online banking account fixed so that I could access vital funds that need paying as it's month end and my debits need to go off today please can please help urgently

Thanks
Standard Bank
Standard Bank's reply31 Aug 2022, 10:21
Official
Hello There 
 
This is not the level of service we strive for. 

We understand your frustration and would like to help. 

We can assure you that your matter is now in the right hands. 

We have responded to you via email, please review and respond accordingly. 

We would like to get you sorted as soon as possible. 

Kind regards 
Standard Bank Help Centre 
***
ThidT
The hammer if dawn THOD's update03 Sept 2022, 12:20
Reviewer Update
Afternoon standard bank

Hope you are well

So we havnt been able to find a solution and without linked accounts, blocked atm pins and not able to get into my internet banking at all

So long story short I've asked standard bank to please just recall my transfer and send it back to my remitter or rather send it back to my employer coz I am now racking up late fees on payments and my dependants have no money so I just would like to please ask you to please direct me in the direction of the department that I can directly call to please fast forward this process so that the process is handled quickly as I have dependants waiting desperately for funds

Thanks and have a great day
Standard Bank
Standard Bank's reply04 Sept 2022, 09:16
Official
Good day 

Thank you for referring back to us. We have requested the team to advise on how best to assist with this request. 

Kindly await feedback. We will ensure that one of our team members get in touch 

Kind regards 
Standard Bank Help Centre 
***
ThidT
The hammer if dawn THOD's update05 Sept 2022, 11:23
Reviewer Update
Morning standard bank thanks for the feedback please let me know when I can expect contact or feedback regarding the send back to remitter request.... Please let me know

Again please remember that my phone numbers cannot be reached please reached out via teams call using my email

Teddeus Dot Mashele At neom Dot com

Thank you
Standard Bank
Standard Bank's reply05 Sept 2022, 12:02
Official
Hello 

Thank you for getting back to us, we have requested for the turn around time and will communicate once they have responded accordingly

Kind regards 
Standard Bank Help Centre 
***
ThidT
The hammer if dawn THOD's update05 Sept 2022, 12:09
Reviewer Update
Thank you so much

I'll keep my eyes peeled for that update
Standard Bank
Standard Bank's reply05 Sept 2022, 12:11
Official
Hello 

Kindly review your emails, feedback was directly forwarded via email. 

Kindest regards, 
Standard Bank Hello Peter Team
*** 
ThidT
The hammer if dawn THOD's update05 Sept 2022, 12:15
Reviewer Update
Hi

Busy corresponding with someone right now

Will update after

Thanks
Standard Bank
Standard Bank's reply05 Sept 2022, 12:38
Official
Good day 

Thank you for the update.

Kind Regards 
Standard Bank Hello Peter Team
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