STANDARD BANK OTP

I tried to access my Online Banking on Thursday.I requested an OTP to change my password online because I could not access my account.. I did not receive the OTP via SMS so I phoned Standard Bank and They would not help me because they said my cell number that I have provided them with is not the same as the one on their System. They said I should go to my nearest Standard Bank Branch. I was not too happy about that because I dont just have time to take off work and I lead a very busy life style. I went to the Key West branch on Friday for them to assist me and the Gentleman told me that they have a different cell number on their system and I explained to him that I have this one cell number. He also told me that my email address on the system shows as a standard bank email address and I dont even work for standard bank.? He changed my cell number on the system and said I will receive an sms within an hour and if not I can email him personally. I emailed him and also requested that a manager call me but still waiting for that to happen? He told me that they have sent me my OTP and still to this hour I am waiting. I WANT TO ACCESS MY INTERNET BANKING!!!