IO
Ivan O
1 reviews | Active since Nov 2016
01 Jun 2021, 15:37
Standard Bank OST 'NOT' 'working from home'.
When you are trying to put a trade several times and you get a message saying quote with unknown security. The help desk is 'working from home' so no one answers the phone. The return email says 24 to 48 hours to reply. In the mean time the share is going up so you're losing money.
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Standard Bank's replyOfficial
01 Jun 2021, 23:20Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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*** (fax)
Standard Bank's reply01 Jun 2021, 23:20
Official
Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
*** (fax)