MN
Mbali N

1 reviews | Active since Feb 2015

10 Feb 2015, 16:16

STANDARD BANK OR TAMBO CARD MESS UP

I drove to Standard Bank OR Tambo on Sunday after my business card was swallowed by the ATM machine in Cbd Johannesburg, to replace with a temp card. The consultant lady who was working at enquiries, did not link any if my accounts to the temp card in order for me to make the necessary transfers and payments through Internet banking! I asked her to double check and she insisted that all my business accounts were linked to the temp card. After spending my airtime on endless calls to the Standard Bank call centre, the agent tells me the accounts have not been linked to the temporary card and I should report back to the Standard Bank which issued the card. Which is another 45 minutes drive and more money wasted on petrol for service!<br> The reason I travelled 45 minutes to Or Tambo is because I needed to access those funds ASAP - I made that very clear to the consultant! <br> <br> WHAT IS WRONG WITH STANDARD BANK OR TAMBO??? The manager does not even answer phone calls, not even a voice mail service for one to leave a message.<br> <br> This is appalling considering efforts made to gain access to my money are in vain!<br> <br> <br>

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Replies (1)
Standard Bank
Standard Bank's reply11 Feb 2015, 10:59
Official
Hello MbaliNgwenya,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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