Standard bank or government institution?????? So unprofessional

I have been trying to get hold of standard bank for a late estate requiring the whole morning to no avail , I finally get through *** and firstly Beverly answers the phone as if it’s her home line and second is as casual and unprofessional . I request to speak to Moeketsi ,she puts me through the call returns to her and she answers with a “it’s Beverly again.” Yes just that it’s Beverly again I’m not sure if standard bank retrenchments have led to this kind of service being the new normal but I expect better from anyone working for an institution as big and powerful as Standard bank. The phone call ended with Beverly rudely ending the call when I immediately call back no answer. Please note these calls are my time and airtime for a service that standard bank charges for . This attitude and unprofessional is normal in government institutions but I hope it’s the norm at standard.